Part One: “Build vs. Buy vs. Partner: Strategic Decisions for Agentic AI Capabilities”

Enterprise technology is evolving as organizations move beyond viewing artificial intelligence as merely a collection of tools and begin embracing it as a source of autonomous digital teammates. This transformation is more than just technological evolution, it’s a strategic imperative that is reshaping how businesses think about automation, decision-making, and competitive advantage.

Agentic AI systems differ from the AI assistants and automation tools that preceded them. Where traditional AI might help you analyze data or automate repetitive tasks, agentic AI can reason through complex scenarios, make decisions within defined parameters, and take actions on behalf of the organization. These systems can manage customer inquiries from start to resolution, orchestrate complex business processes across multiple systems, and even generate new insights that drive strategic decisions.