Workflow-Centric Enterprises: The Post-Application Era of Agentic AI
Something significant happened at Dreamforce this year, though it wasn't captured in a single keynote moment or product announcement. Between the demos of Agentforce and the conversations in packed conference rooms, a new narrative about enterprise operations began taking shape. Organizations are no longer thinking primarily about which applications to buy or build. Instead, they're asking a different question: how does work actually flow through our organization?
The Agile Enterprise: Automation and Workflow
Agility, flexibility and adaptability are all aspirational traits for a "modern" business. They are, in part at least, the intended outcomes from digital transformation. They are however, a very difficult and complex set of capabilities to achieve. Some of that difficulty is cultural of course, in general people resist change. Beyond the cultural though, getting underlying technologies that enable the ability to be agile, flexible and adapt to changing market conditions is a challenge for most businesses (and systems). Many business technology systems in use today are still built in ways that inhibit the ability too rapidly adapt business strategy and operations to changing market conditions. System constraints often create impediments to a successful transformation.