Update 6/15/2022: Subscriber Experience Research Report published.
I recently completed a survey on subscriber experience and am currently going through the data to build a full report. In the mean time I put together this infographic to get some of the data out quickly.
High-tech leader, board member, software industry analyst, author and podcast host. He is a thought leader and published author on emerging trends in business software, AI, generative AI, agentic AI, digital transformation, and customer experience. Michael is a Thinkers360 Top Voice 2023, 2024 and 2025, and Ambassador for Agentic AI, as well as a Top Ten Thought Leader in Agentic AI, Generative AI, AI Infrastructure, AI Ethics, AI Governance, AI Orchestration, CRM, Product Management, and Design.
Michael is the Founder, CEO & Chief Analyst at Arion Research, a global AI and cloud advisory firm; advisor to G2 and 180Ops, Board Chair at LocatorX; and board member and Fractional Chief Strategy Officer at SpotLogic. Formerly Michael was the Chief Research Officer at unicorn startup G2. Prior to G2, Michael led IDC’s worldwide enterprise software application research group for almost ten years. An ex-US Naval Officer, he held executive roles with 9 software companies including Autodesk and PeopleSoft; and 6 technology startups.
Books: “Building the Digital Workforce” - Sept 2025; “The Complete Agentic AI Readiness Assessment” - Dec 2025
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